Terms GENERAL SALES PROVISIONS

The following are the terms and conditions that will be applied to the glasses purchased on the website www.otticagiannetto.com.

This site is managed by Ottica Giannetto.

The user browsing and making purchases in this space accessible through the URL www.otticagiannetto.com, consents to these Terms and Conditions and, for this reason, Ottica Giannetto invites all users to read them in advance.

The offer and sale of products on this website are governed by these Terms and Conditions.

Ottica Giannetto offers this website, including all the information, tools and services available, conditioning the user to the acceptance of all the terms, conditions, policies and communications indicated here.

By visiting our site and / or purchasing something from us, you commit to our "Service" and agree to be bound by the following terms and conditions, including additional terms and conditions and policies on this website. For any other information legal, refer to this section, the cookie policy and the privacy policy, which you can view through the links below:

https://otticagiannetto.com/pages/privacy-policy

https://otticagiannetto.com/pages/cookie-policy

These General Conditions of Sale apply to the sale of goods and the provision of services with exclusive reference to purchases made on our site, by

Company: Ottica Giannetto S.r.l.
Secondary office: Corso Cavour 22 - Messina
VAT number: 03335470831
Registered in the REA, number: ME - 230149

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not accept all the terms and conditions of this agreement, you cannot access the website or use any services.

These General Terms and Conditions of Sale are generally and unequivocally accepted at the time of purchase. Therefore, the user is invited to read the following Conditions, whose terms, Ottica Giannetto, reserves the right to change unilaterally and without notice.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page

It is the user's responsibility to periodically check this page for changes. In the event that the user does not accept, in whole or in part, these Terms, please refrain from accessing and using the website.

Our store is hosted on Shopify Inc. which provides us with the online e-commerce platform that allows us to sell our products and services.

SECTION 1 - TRADE POLICY

By accepting these Terms of Service, you acknowledge that you are at least the age of majority. You may not use our products for illegal or unauthorized purposes nor may, in the use of the Service, violate any law in your jurisdiction.

Violation of one or more of the Terms set forth herein will result in the immediate termination of the Services.

These General Terms and Conditions of Sale govern the offer, transmission and acceptance of purchase orders for goods and services on Ottica Giannetto and do not, on the other hand, govern the supply of services or the sale of products by different parties by the seller who are present on the same site through hyperlinks, links or banners.and conditions of use

1.1 USER REGISTRATION

- To use some of the services or features made available on this site, you must register. When the user registers he is required to provide truthful and correct personal information, accurate, up to date and complete in all respects.

- The user undertakes to promptly inform Ottica Giannetto in case of modification of his registration information at any time communicated. We ask the user to immediately notify any change in his data to the following email address info@otticagiannetto.com.

- Once registered, the user will receive a confirmation email in the email address provided by him. The confirmation must be communicated within 7 days. Failure to confirm, after this period of time, will make Ottica Giannetto free from any commitment towards the user.

- The confirmation will in any case exempt Ottica Giannetto from any responsibility regarding the data provided by the user.

The contents of the users (not including the credit card data. The credit card information is always encrypted during the transfer on networks), can be transferred in clear text and involve (a) transmissions on various networks; (b) modifications to comply with and adapt to the technical requirements of the networks or connecting devices.

- If the user does not communicate exact or incomplete data or, if there is a dispute by the user concerned about payments made, Ottica Giannetto will have the right not to activate or suspend the service until the relative deficiencies are rectified.

- Once registered on our site, the user undertakes to maintain the confidentiality of his access data and to keep them with due care and diligence, as well as not to transfer them even temporarily to third parties.

- You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the Website through which the service is provided, without express written permission from us.

1.2 PURCHASE OF PRODUCTS

To make the purchase contract for our products effective, it will be necessary to complete the form in electronic format and transmit it following the relative instructions.

It contains the reference to the General Conditions of Sale, as well as the refund / replacement policy and the information on the processing of personal data, the information on each product purchased, the images of each product and the relative price, the means of payment that you can use, the shipping costs.

Before concluding the purchase, please read the following Sales Conditions and the information on exchange / return goods.

The purchase contract is concluded when Ottica Giannetto receives the form filled out by the user, after verifying the correctness of the data contained therein.

The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will be done by clicking on the "Complete order" button at the end of the wizard.

Once the purchase is completed, Ottica Giannetto takes charge of the order for his evasion.

The material on this site is provided by Ottica Giannetto who owns its own products and conducts e-commerce for end users.

Ottica Giannetto S.r.l. reserves the right not to accept and not to proceed with the purchase of proposals that are not received from consumers and users, however not complying with these Terms and Conditions of Sale.

We reserve the right to change the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site.

1.3 ACCURACY OF BILLING INFORMATION AND ACCOUNT

We reserve the right to refuse any order placed by the user. We may, at our sole discretion, limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and / or orders that use the same billing and / or shipping address. In the event that we make a change or cancel an order, we will attempt to notify the customer by contacting the e-mail address and / or billing address / telephone number provided at the time of ordering from the same

We reserve the right to restrict or prohibit orders which, in our sole discretion, appear to be placed by retailers or distributors.

1.4 - AVAILABILITY AND CHANGES TO PRODUCTS, SERVICES AND PRICES

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, transit times and availability. We reserve the right at any time and without notice (even after sending the order) to correct any errors, inaccuracies or omissions, to change or update information and / or cancel orders, if any information in the Service or on any related website was inaccurate.

1.4.1 The availability of the products refers to the actual availability of the products at the time the buyer places the order. Availability must however be considered purely indicative because our site offers the limited sale of high quality products and, moreover, the user must take into consideration the simultaneous presence on the site of several users and, therefore, the products could be sold to other customers before order confirmation.

There may be cases of partial or total unavailability of the goods even after sending the order confirmation email for the cases indicated above. In this case, the order will be automatically adjusted with the elimination of the unavailable product and the user will be immediately informed by e-mail.

Some products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or replacement only according to our Exchange / Return Policy.

The products offered on our website are accompanied by a description and photos of the products. We have made every effort to display the colors and images of our products that appear in the shop as accurately as possible. However, we cannot guarantee that the images and colors of the products correspond exactly to the real ones, as they could be modified depending on the type of display of the monitor for PC and / or Internet browser used by the user.

The products offered for sale on our website are purchased by the user directly from Ottica Giannetto, which guarantees to supply them in strict compliance with all the laws and regulations, guaranteeing the highest quality and reliability of the products. The choice of the producers came from a careful selection based on quality and reliability requirements. The products sold on Ottica Giannetto, located in the physical location of the store, come directly from the manufacturers of the brands.

1.4.2 The prices of our products are those indicated on the site, except where there are obvious errors.

In the event of obvious errors relating to the prices of the products, Ottica Giannetto, undertakes to notify the buyer as soon as possible, allowing the cancellation. However, Ottica Giannetto will not be able to supply what sold at the lower price wrongly indicated.

The prices of the products on the site are inclusive of VAT and include shipping costs.

Prices are subject to change without notice. However, the changes will not affect orders for which order confirmation has already been sent.

Therefore we invite the user to view the actual amount before purchasing the product.

Once the products to be purchased are selected, they will be added to the cart. At this point the user only has to follow the instructions for the purchase, entering or verifying the information requested in each step of the procedure. The order details can be changed before payment.

Payment can be made via:

Credit cards (Visa, MasterCard, American Express)

PayPal

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographical area or jurisdiction. We may exercise this right on a case by case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions, as well as prices, are subject to change at any time and without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

1.5 DELIVERY OF PRODUCTS

Ottica Giannetto carries out shipments throughout the Italian territory and only at the address indicated by the user at the time of purchase.

- Delivery is usually made within 5-6 working days and, in any case, the user can check the tracking of his order through the tracking link sent by Ottica Giannetto once the courier has taken charge of the package. The maximum deadline for delivery is 30 days from the date of confirmation.

- If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify to the user the place where the order is located and the ways in which to agree a new delivery date.

- If the delivery cannot take place for reasons not attributable to us, after 30 days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.

 The transport resulting from the termination of the contract could be charged to the buyer.

As a result of termination the amounts will be returned within 30 days from the date of termination of the contract.

- If delivery cannot take place for reasons not attributable to any of the parties, the user will be fully reimbursed for the payment.

For more information about shipping costs, we invite users to view the information on exchange / return goods

1.6 WITHDRAWAL

The user who intends to exercise the right of withdrawal can send an email to info@otticagiannetto.com no later than 14 days from the date of receipt of the products.

The goods must be returned to:

                 Ottica Giannetto - Corso Cavour 22, 98122, Messina

The goods must be returned intact in all its parts, complete with the original packaging and the fiscal documentation. Once Ottica Giannetto has verified compliance with the above, it will reimburse the amount of the products covered by the withdrawal, within a maximum period of 15 days, through the same payment method chosen by the buyer at the time of purchase.

For further details on the exchange / return of goods, we invite the user to consult the appropriate section, available at this link:https://otticagiannetto.com/en/content/15-exchange-return-goods

SECTION 2 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we do not control or have any control or input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without any endorsement. We will have no liability arising out of or relating to your use of optional third-party tools.

Any use by the user of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you know and approve the terms on which tools are provided by the relevant third-party providers.

We may also, in the future, offer new services and / or features through the website (including the release of new tools and resources). These new features and / or services will also be subject to these Terms of Service.

SECTION 3 - USER COMMENTS, FEEDBACK AND OTHER MEANS

Should the user decide to comment on the products and / or services on our site, he accepts the possibility that these may be made public at any time on our site.

Our website, undertakes to monitor, modify or remove content that we determine at our sole discretion unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or which violates the intellectual property of any part or these Terms of Service .

You agree that your comments will not infringe any third party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. It also accepts that its comments do not contain defamatory or otherwise illegal, offensive or obscene material, or contain computer viruses or other malware that could in some way compromise the operation of the Service or any related website. We also remind you that you cannot use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for the comments you make and their accuracy. Our website assumes no responsibility for any comments posted by you or third parties.

SECTION 4 - PERSONAL INFORMATION

The sending of personal information through the store and, therefore, the processing of the user's personal data is governed by our Privacy Policy. To view our privacy policy see this link https://otticagiannetto.com/en/content/7-aeu-legal-privacy

SECTION 5 - PROHIBITED USES OF THE SERVICE

In addition to the other prohibitions established in the Terms of Service, the use of the site or its content is prohibited: (a) for illicit purposes; (b) urge others to perform or participate in unlawful acts; (c) violate local, federal, provincial or state regulations, rules, laws or local ordinances; (d) violate our intellectual property rights or the intellectual property rights of third parties; (e) harass, abuse, insult, damage, defame, defame, denigrate, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) provide false or misleading information; (g) upload or transmit viruses or any other type of malicious code that may be used in any way that may affect the functionality or operation of the Service or any related website, other websites or the Internet; (h) to collect or track personal information of third parties; (i) spam, phish, pharm, pretext, spider, crawl or scrap; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet. We reserve the right to stop using the Service or any related website to violate any prohibited use.

SECTION 6 - WARRANTIES AND LIMITATION OF LIABILITY

All items supplied by Ottica Giannetto are checked for quality and checked for errors before they are shipped to customers. However, the seller is responsible for any defect in the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of the Italian legislation. Should the user receive an item that is not in perfect condition, please consult the section dedicated to exchange / return goods (https://otticagiannetto.com/en/content/15-exchange-return-goods) on this site and to contact us immediately at info@otticagiannetto.com.

In no case, Ottica Giannetto will be held responsible for any damage, loss, claim or any direct, indirect, incidental, punitive, special, or consequential damage of any kind relating to the use of the service or any product, including example, errors or omissions in any content, or any loss or damage of any kind arising from the use of the service or any content (or product) published, transmitted or otherwise made available through the service. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability is limited to the maximum extent permitted by law.

The risks relating to the products will be borne by the buyer starting from the time of delivery. The ownership of the products is considered acquired as soon as the complete payment of all the amounts due in relation to the same, or at the time of delivery, is received.

SECTION 7 - CHANGES TO THE TERMS OF THE SERVICE

You can review the latest version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to periodically check our website for changes. Your continued use or access to our website or to the Service following the publication of any changes to these Terms of Service constitutes acceptance of such changes.

SECTION 8 - CONTACT INFORMATION

Questions on the Terms of Service or to receive any type of information, can be sent via email to the following address: info@otticagiannetto.com.